Reference

The Rules Behind Your moicity Account

These terms set out how your moicity account works — from funding a wallet with Touch 'n Go eWallet or GrabPay to browsing Royal Baccarat and Crash Game tables.

Account termsWallet & funding rulesGame access termsSupport & disputes
moicity The Rules Behind Your moicity Account
ACCOUNT SAFEGUARDS

How We Handle Your Data And Access

Your account record — login history, wallet transactions, and game session logs for titles like Twin Towers Slots or Basketball Sportsbook — stays on file only as long as these terms require. Cookies keep your session active across devices, so switching between browser and app doesn't log you out mid-session. Account security rests on a verification step at withdrawal, checked against the ID details tied to your Touch 'n Go eWallet or Boost account. Want a data copy, correction, or closure? Write to support with your registered details and we'll confirm the next step.

Session Data

We log wallet activity and game rounds — including Royal Baccarat hands and Crash Game multipliers — only to keep your account history accurate and disputable

Cookies & Device Sync

Cookies keep your login active between browser and mobile access, so switching from desktop to phone mid-session doesn't log you out or reset your round.

Withdrawal Verification

Before a payout clears to Touch 'n Go eWallet, Boost or GrabPay, we match your ID details against your account to confirm the request is genuinely yours.

Data Requests

Write to support with your registered account details to ask for a full data copy, a correction, or complete account closure under these terms.

TERMS QUESTIONS

Where To Ask About These Terms

If a clause on this page reads unclear, or you want a copy of how a specific round was logged, our support channel is the direct route — not a public forum post. We keep the request path simple: reach out through live chat first for quick terms questions, or email for anything that needs a written record, such as a dispute over a Mousedeer Dash Slots session or an account restriction. We log every terms-related ticket so you can follow up later without repeating the full story.

Team online

Live Chat

Open live chat from your account dashboard for quick questions about a specific clause, a wallet rule, or how a Fisherman Boat Slots round was settled.

Email Support

Send a written request when you need a paper trail — account restriction appeals, terms disputes, or requests tied to a Crash Game round outcome

Account Help Desk

Use this channel for verification steps tied to terms compliance, including document checks completed before a Touch 'n Go eWallet or GrabPay withdrawal clears fully.

Common Questions About Our Terms

A short set of answers to what players actually ask us about how these terms work in practice, from account restrictions to disputed rounds.

This page carries the current terms. We link the same version inside your account dashboard, so what you accept at signup matches what support refers to if a dispute comes up later.

Yes, we update terms as our game list and payment options evolve. Continuing to use your account after an update means you've accepted the revised version — stop depositing if you disagree.

We can pause or restrict an account where a term is breached, such as mismatched verification details at withdrawal. We'll contact you through your registered email to explain the step and next action.

Access always depends on local law, and the terms apply the same way whether you're in Alor Setar or elsewhere in Malaysia, on browser or app.

We review the logged session data against the terms before reversing or confirming any outcome. Raise it with support promptly, since older sessions get harder to re-check.

Write to support with your registered account details and state what you need — a data copy, a correction, or closure. We'll confirm the process and timeline for that request.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.