Reference

What moicity Collects and Why It Matters to You

When you open an account with us, we collect only what we need to run your wallet, process payments through Touch 'n Go eWallet, Boost or GrabPay, and keep your session secure.

Account data handled with careLocal payment rails: Touch 'n Go eWallet, Boost, GrabPayYour right to access or delete your dataNo data sold to third partiesContact us to update your record
moicity What moicity Collects and Why It Matters to You
REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to review, correct or remove the personal data we hold, our support team is the right place to start. You can reach us through live chat on the moicity site, by email, or via the account help section inside your profile. We aim to acknowledge data requests within two working days and resolve them as quickly as the verification process allows.

Team online

Live Chat

Open the chat icon on any moicity page to connect with our support team and raise a data or privacy request directly.

Email Support

Send your data access or deletion request by email. Include your registered account name so we can locate your record quickly.

Account Help Centre

Log in, head to your profile settings and open the Account Help section to submit a privacy query through the in-app form.

HOW WE PROTECT YOU

Data Handling, Cookies, Security and Retention

We take a straightforward approach: collect what is necessary, secure it properly, and make it easy for you to act on your rights. The four points below cover the areas we get asked about most — from how cookies work to how long we keep your payment history.

Account Security

Every login uses OTP verification sent to your registered contact. Unusual access from an unrecognised device triggers an additional check before your account session opens.

Cookie Use

Cookies keep your session active and remember your payment preference — for example, whether you last used Touch 'n Go eWallet or Boost. You can clear or block them in your browser at any time.

Data Retention

We hold your account and payment records for as long as your account is open and for the period local law requires after closure. Once that period ends, records are deleted from our systems.

Your Access Rights

You can request a full copy of the data we hold, ask us to correct inaccurate details, or request deletion — subject to any legal hold period that applies under Malaysian law.

Common Questions About Your Data on moicity

These are the questions we hear most often about how your personal data is handled. If yours is not listed here, reach out through live chat or email and we will respond directly.

We collect your name, email, date of birth and chosen payment method — such as Touch 'n Go eWallet, Boost or GrabPay — along with device and session data needed to run and secure your account.

We share data only with payment processors that handle your transactions — for example, when verifying a GrabPay or DuitNow transfer. We do not sell your data to marketing companies or unrelated third parties.

Contact our support team via live chat or email with your registered account name. We will acknowledge your request within two working days and provide the data once your identity is verified.

Yes. You can request deletion through the Account Help section in your profile or by contacting support directly. Some records may be retained for the period required under Malaysian law before full removal.

Cookies keep your session active and remember settings like your preferred payment rail. You can adjust or block cookie use in your browser settings; note that blocking all cookies may affect how your account session behaves.

Payment records — including Touch 'n Go eWallet, Boost and FPX transaction logs — are kept while your account is active and for the retention period local law requires after you close your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.