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The Rules That Govern Your moicity Account

These legal terms set out what you agree to when you open an account and use moicity, including how we handle your data, what your account rights are, and how disputes are managed — all subject to applicable local law in Malaysia.

Account terms apply at registrationData handled under applicable lawAccess depends on local lawContact us to raise any concern
moicity The Rules That Govern Your moicity Account
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to raise a dispute, or need to request a copy of your personal data, our support team handles those requests directly. Reach us through live chat inside your account, by email, or through our dedicated account help line — whichever works best for you.

Team online

Live Chat

Start a live chat from inside your account dashboard. A support agent will take your query and, where needed, escalate it to our legal or compliance desk.

Email Support

Send a written query to our support email address. Include your account ID and the specific clause or issue so we can respond with the right detail quickly.

Account Help Centre

The help centre inside your moicity account contains policy summaries, data request forms and step-by-step guidance for common legal and account questions.

ACCOUNT SECURITY PRACTICES

How We Protect Your Data and Account

moicity applies account security and data handling measures that are specific to your account type and the payment methods you use. Here is what that looks like in practice across four key areas.

Data Storage and Retention

We retain your account data — including transaction records from Boost and GrabPay — for as long as legally required. You can request a summary of stored data through live chat.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from your browser settings at any time.

Account Security Controls

Your account is protected by OTP verification at login and on sensitive changes like password resets or new device authorisation. We flag unusual login activity for your review.

Requesting Changes to Your Record

To correct, update or delete personal data we hold, submit a written request via email or live chat with your account ID attached. We aim to respond within a reasonable period under applicable law.

Legal FAQs for Your moicity Account

These are the questions we get most often about our terms, your data rights, and how account rules apply to players in Malaysia.

Access to moicity depends on whether it is permitted under local law in your region. If you are in an eligible area of Malaysia, the full terms apply from the moment your account is created.

Yes. Submit a data request via live chat or email with your account ID. We will confirm what data we hold and provide it in a readable format within the period required by applicable law.

Transaction records from Touch 'n Go eWallet, Boost, and other payment methods are stored securely in your account wallet history. They are not shared beyond what is needed to process or verify the transaction.

We will notify you at your registered contact before any material change takes effect. Continuing to use the account after that date means you have accepted the updated terms.

Start with live chat or email, and include your account ID and the specific decision you want reviewed. Our team will log the dispute and respond with the outcome and reasoning in writing.

Yes, subject to any retention obligations under applicable law. Contact support in writing, request account closure, and specify that you want your personal data removed. We will confirm what can be deleted.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.